Change of Itinerary
  • Updated on 16 May 2019
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Change of Itinerary

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Scenario

"A traveler has a paid Order for round-trip from Hong Kong to Los Angeles. The traveller is yet to use any of his services. They would now like to depart on another date than the one initially defined in the Order, they do not know which specific flights are available. There can be collection of additional fees/penalties or refund depending on the new offer selected. In this case, any commitment to pay or refund is done in a single step, it is not a delayed commitment scenario."

Business Functions

1.Retrieve Order
This function allows the Seller to display the content of an Order.

2.Request a set of Reshop Offers based on Origin, Destination and/or defined dates as replacement of specific OrderItem(s).

This function allows the Seller to request a set of Offers as a replacement of specific OrderItem(s). The request takes into account new Origins, Destinations and/or defined dates. The content of the resulting Reshop Offers may depend on additional qualifiers and context that may be provided by the Seller.

3. Request detailed information on selected Reshop Offer(s)

This function allows the Seller to request detailed information about Reshop Offer(s), including all price breakdowns, terms & conditions, disclosure data etc.

4.Select Reshop Offer(s) to add to a shopping basket

This function allows the Seller to select Reshop Offer(s) and Offer Item(s) which they wish to progress with. This allows the Airline to refine these Offer(s) and return a single Reshop Offer.

5. Request a new Reshop Offer based on the content of existing Reshop Offer(s) and on additional qualifiers and context

This function allows the Seller to pass additional information (e.g. Frequent Flyer Info, Form of Payment etc) so that an Airline can create a new contextualised Reshop Offer.

6. Request Offer Item(s) to be added to an existing Order

This function is to allow the Seller to request that Offer Item(s) be converted into Order Item(s) within an existing Order.

7. Cancel Order Item(s) from an existing Order

This function allows the Seller to request cancellation of selected Order Item(s) from an existing Order.

8. Add payment information into an existing Order

This function allows the Seller to add payment information into an existing Order, and optionally associate this payment information with Order Item(s).

9. Commit to the Terms of the Order
This function allows the Seller to notify the Airline that they are ready to accept the Terms of the Order / OrderItem(s).

Message Flow

ChangeScenario