Cancellation following a Planned Schedule Change
  • 28 Aug 2020
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Cancellation following a Planned Schedule Change

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Cancellation following a planned schedule change

Description

The Seller indicates to the Airline (ORA) that the Customer is intending to cancel the order.

Preconditions

  • An Order exists in the Airline (ORA)’s Order Management System
  • The Airline (ORA) has performed a Planned Schedule Change.
  • The Airline has informed the Seller of a Planned Schedule Change and the available follow up actions, including Cancel.

  • Process

    The Seller sends the Cancellation request (including the FareWaiver Code if this has been supplied by the Airline (ORA)); this may include option for refund or respend at a later time.

    Success

  • The Airline (ORA) validates the FareWaiver Code (if present)
  • The Airline (ORA) identifies that the Order has been disrupted.
  • Any reshop Offers are returned in accordance to the eligibility of the Airline’s ORA Planned Schedule Change policy. (e.g. permitting the refund/respend without a penalty)

  • Failure

  • The Airline (ORA) fails to validate the FareWaiver Code (if present).
  • The Airline (ORA) does not identify that the Order has been disrupted.