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Request refundable amount for existing Order Item(s)

  • Updated on 27 Nov 2018
  • 1 minute to read
  • Contributors

Request refundable amount for existing Order Item(s)
Description This function allows the Seller to request the refundable amount for existing Order Item(s) that the Customer wishes to cancel.
Preconditions
  • An Order exists in the Airline’s Order Management System
  • The Seller knows the Order ID
  • Seller has the Order Item ID(s) for the Order Items that the Customer wishes to cancel.
Process
  • Seller sends to the Airline the Order Item ID(s) to be cancelled from the existing Order
  • Airline calculates refundable amount for each selected Order Item.
Success
  • Seller is in possession of a Reshop Offer containing the refundable amounts for all selected Order Item(s).
Failure
  • The Airline is not able to return a Reshop Offer and an error is returned
  • The Airline can return a Reshop Offer containing the refundable amounts for only some of the selected Order Item(s).