Inform Seller about differential type
  • 28 Aug 2020
  • 2 Minutes To Read
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Inform Seller about differential type

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Inform Seller about differential type

Description

For each Offer Item, this function allows the Airline to inform the Seller about amount differential type if this Offer Item is chosen.

This indicator should be used for both cancellation and change scenarios.

Several types of action are possible when the customer selects a reshopped Offer.

Preconditions

  • An Order exists in the Airline (ORA)’s Order Management System
  • Seller communicates intent to service partially or fully the order.
  • Servicing the order results in financial liability scenarios, based on amount differentials.

  • Process

  • Airline (ORA) defines the financial liability scenario based on the amount differentials that can be:

    o  AddCol” – the change will result into a new payment from the customer (applies to change scenarios)

    For this use case, the Airline should inform Seller about amount details and the usual payment instructions

    o  Refund” - the change will result into a customer refund (applies to cancellations and change scenarios)

    For this use case, the airline should inform seller about the action that will take place for payment: void if capture was not yet triggered, refund if money is already captured by the airline.

    o  Residual” - the change will result into a determined amount kept by airline for future use (applies to cancellations and change scenarios)

    For this use case, the amount kept by the airline is determined at this moment and can be communicated to the seller

    o  Reusable” – the financial result of the change will be determined when customer comes back to select new journey options (applies to change scenarios when customer does not yet know how to reuse the money)

    For this use case, the amount that the agent can reuse may not be known at this moment. It may be determined at a later stage, when the customer chooses new travel options. As a consequence, the airline should be able to pass to the Seller a reusable amount indicator even if no amount is communicated at this stage.

    o  EvenExchange” – the change does not have any financial impact to the customer (applies to change scenarios)

    Amount differentials details may have to be present in case the breakdown of the base, taxes, etc… differ but the total remains the same.

    o  AddColAndRefund” – the change will result into both a new payment from the customer and a customer refund (applies to cancellation and change scenarios)

    This use case is a combo of “AddCol” & “Refund” use cases

    o  AddColAndResidual” – the change will result into both a new payment from the customer and a determined amount kept by airline for future use (applies to cancellation and change scenarios)

    o   This use case is a combo of “AddCol” & “Residual” use cases

  • Success

    OrderReshopRS includes DiffentialType in any price differential structure

    Failure

    OrderReshopRS does not includes DiffentialType in any price differential structure