Inform Seller if a penalty is netted or to be paid
  • 28 Aug 2020
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Inform Seller if a penalty is netted or to be paid

  • Print
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    Light

Inform Seller if a penalty is netted or to be paid

Description

For each penalty involved in a voluntary servicing action, the airline should inform the seller if the penalty is netted (i.e. taken from any amount that the Airline will owe to the customer consequently to the servicing) or to be paid (i.e. charged to the customer upfront any servicing action, and even if customer benefits from a subsequent refund/ residual value).

Preconditions

  • An Order exists in the Airline (ORA)’s Order Management System
  • Seller communicates intent to service partially or fully the order.
  • Servicing the order incurs in a penalty fee.

  • Process

  • Airline (ORA) processes the reshop offers and identifies when a penalty can be netted or paid.

  • Success

  • OrderReshopRS explicitly describes if each penalty fees are netted or should be collected/paid by the passenger

  • Failure

  • OrderReshopRS does not describe if each penalty fees are netted or should be collected/paid by the passenger