Inform seller of planned schedule change and any required follow up actions
  • 28 Aug 2020
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Inform seller of planned schedule change and any required follow up actions

  • Print
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Inform seller of Planned Schedule Change and any required follow up actions

Description

The Seller is informed whether Acceptance from the customer is needed after being notified of a Planned Schedule Change

Preconditions

  • An Order exists in the Airline (ORA)’s Order Management System
  • The Airline (ORA) has performed a Planned Schedule Change.

  • Process

  • Airline (ORA) Order Management System identifies the Order has been involuntarily changed and that the Seller has not yet “accepted” the changes.          
  • Airline (ORA) Order Management System identifies a set of follow up actions available for the Passenger to act upon (Accept, Reshop, Cancel, Call Airline – with possible URL)

  • Airline (ORA) Order Management System identifies if there is a time limit for the follow up action to be complete and the consequence if not acted upon within the time limit. E.g. Auto-acceptance by airline or Auto-cancellation by airline

  • Success

    OrderViewRS returns the SellerFollowUpIndicator with a true value and relevant SellerFollowUpAction, and ActionTimeLimit  after a Planned Schedule Change and is able to service the customer.

    Failure

    OrderViewRS does not returns the SellerFollowUpIndicator nor  SellerFollowUpAction, ActionTimeLimit  after a Planned Schedule Change