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Request a set of Reshop Offers based on Origin, Destination and/or defined dates as replacement of specific Order Item(s)

  • Updated on 27 Nov 2018
  • 1 minute to read
  • Contributors

Request a set of Reshop Offers based on Origin, Destination and/or defined dates as replacement of specific Order Item(s)
Description This function allows the Seller to request a set of Offers as a replacement of specific Order Item(s). The request considers new Origins, Destinations and/or defined dates. The content of the resulting Reshop Offers may depend on additional qualifiers and context that may be provided by the Seller.
Preconditions
  • An Order exists in the Airline’s Order Management System and the Seller has the Order ID
  • Seller has OrderItemID(s) for the Order Items that will be impacted by the projected change (optionally, Seller has ServiceID(s) for the Services that the customer wants to keep)
  • Seller knows the customer’s new desired Origins, Destinations and/or dates
  • Seller may have additional qualifiers and context (e.g. PTC, service criteria).
Process
  • Seller sends to the Airline the OrderID, impacted OrderItemIDs and optionally any ServiceIDs to be kept, the new desired Origins, Destinations and/or dates, and any additional qualifiers and context

  • Airline creates new Reshop Offers corresponding to the search criteria and returns them to the Seller.

Success
  • Airline returns to the seller a set of Reshop Offers corresponding to the requested modifications
  • The Reshop Offers returned can incur: Additional collection (case 13A), Refund (case 13b), No additional collection or no refund .
Failure
  • The Airline is not able to answer to the request and an error is returned.