Request full or partial Order cancellation; Airline (ORA) retains Order for future Reshop request
  • 28 Aug 2020
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Request full or partial Order cancellation; Airline (ORA) retains Order for future Reshop request

  • Print
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    Light

Request full or partial Order cancellation; Airline (ORA) retains Order for future Reshop request

Description

The Seller can request to partially or fully cancel an Order and to keep the Order available for future reshop. The passenger will return at a future point to request for refund or reshop for new Service(s) - at which time, any financial impact will be determined in the subsequent reshop flow

Preconditions

  • An Order exists in the Airline (ORA)’s Order Management System
  • The Order is purchased
  • There is one or more available services

  • Process

  • Seller communicates cancellation request to the Airline (ORA), indicating the passenger will return at a future point to request refund or new services
  • Airline (ORA) knows there is value to be kept for future reshop (re-spend or refund)

  • Success

    OrderReshopRS Offers are returned with “reusable indicator” (refer to business function “Inform Seller about differential type”)

    Failure

    No Offers with “reusable indicator” is returned at OrderReshopRS