Respond to reshop request with the details of the order modification or cancellation (partial or full)
  • 28 Aug 2020
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Respond to reshop request with the details of the order modification or cancellation (partial or full)

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Respond to reshop request with the details of the order modification or cancellation (partial or full)

Description

Re-shopping response returned by the Airline including the information for the Customer to understand the impacts of the Order Modification or Cancellation (partial or full)

Preconditions

  • An Order exists in the Airline (ORA)’s Order Management System
  • The Seller has initiated an Order Modification or Cancellation (partial or full)

  • Process

  • Airline (ORA) responds to the reshopping request with eligible offers including:

    o   Old Price

    o   New Price

    o   Penalty if applicable (including the net indicator)

    o   Differential Price

    o   Pricing at passenger level

    o   The Reusable indicator (at Order Item level)

    o   Unchanged indicator (at Service level)

    o   The Void indicator (at Order Item level)

  • Success

    Seller has received the eligible offer with the details for the customer to make an informed decision on the next step (e.g acceptance of the reshop offer)

    Failure

    N/A