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Service Delivery

  • Updated on 18 Dec 2018
  • 1 minute to read
  • Contributors

During delivery of Services, the Delivery Provider needs to ensure that the delivery status is kept up to date. Any interruptions to Service delivery must be reported to the Airline’s Order Management System.

Service Delivery:

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Service Delivery:

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During Service delivery, the Service may have the following delivery statuses. For a complete overview of Service delivery status transitions, see the “Service” section.

Typical Service Delivery State Transition:

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If the Service delivery is interrupted in any way, the Airline Order Management System can be notified of any changes using the same message flows. Similarly, any “milestone” events related to the delivery of the Service may also be communicated using the same flow, for instance to record that the passenger is at the airport, airside, at the lounge etc.

During the delivery process, the Delivery Provider may also need to retrieve information related to the Service. If this is necessary, the flow described in section “Delivery Preparation” can be used.