Voluntary Servicing Impact to Accounting
  • Updated on 18 May 2020
  • 2 minutes to read
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Voluntary Servicing Impact to Accounting

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Use Cases

1. Airline reports penalty information to Accounting

“The passenger initiates change to the Order that resulted in the collection of penalty amounts. The Airline needs to communicate the penalty information to Accounting.”

In this use case, the following scenarios are covered:

  1. The passenger initiates full change to the order item (Full cancellation) that resulted in the collection of penalty amount which is not-netted
  2. The passenger initiates a full change to the order item (Full cancellation) that resulted in the collection of the penalty which is netted
  3. The passenger initiates partial change to the order item (Partial cancellation) that resulted in the collection of penalty amount which is not-netted
  4. The passenger initiates a partial change to the order item (Partial cancellation) that resulted in the collection of the penalty which is netted
  5. The passenger initiates Full change to the order item (Complete modification) that resulted in the collection of penalty amount which is not-netted
  6. The passenger initiates a partial change to the order (Complete Modification) that resulted in the collection of the penalty which is netted
  7. The passenger initiates partial change to the order (Partial Modification) that resulted in the collection of penalty amount which is not-netted
  8. The passenger initiates a partial change to the order (Partial cancellation) that resulted in the collection of the penalty which is netted

For the listed scenarios, the following business function can be used:
• Report penalty to Airline Accounting

2. Airline reports refundable information to Accounting

“The passenger initiates change to the Order that resulted in the refund of some amount back to the passenger. The Airline needs to communicate the refundable information to Accounting.”

In this use case, the following scenarios are covered:

  1. The passenger initiates change to the Order that resulted in the partial refund for a portion of the refundable fare and/or any applicable tax amount to the passenger
  2. The passenger initiates change to the Order that resulted in the full refund of fare and/or tax amount to the passenger

For the listed scenarios, the following business function can be used:
• Report refundable amounts to Airline Accounting

3. Airline reports non-refundable information to Accounting

“The passenger initiates change to the Order that resulted in the withholding of some amount back from the passenger. The Airline needs to communicate the non-refundable information to Accounting.”

In this use case, the following scenarios are covered:

  1. The passenger initiates change to the Order that resulted in the withholding of a portion of the fare and/or tax amount from the passenger
  2. The passenger initiates change to the Order that resulted in the withholding of all portion of the fare and/or tax amount from the passenger

For the listed scenarios, the following business function can be used:
• Report non-refundable amounts to Airline Accounting

Business Functions

01. Report penalty to Airline Accounting

02. Report refundable amounts to Airline Accounting

03. Report non-refundable amounts to Airline Accounting

Message Flow

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