Glossary of Terms
  • 13 Sep 2021
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Glossary of Terms

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As per the Retailer and Supplier Interline Agreement the following terms and definition should apply:

“Customer” means a person who purchases, or seeks to purchase, Products and Services from the Retailer, regardless of whether they do so directly or through an agent and includes a passenger. Therefore, the **Passenger **means the individual who will actually travel and consumes these Product and Services

“Products and Services” means air and/or surface transportation segments and other flight-related or surface transport-related services and amenities related to a Customer journey. These will be delivered to passenger(s) and consumed as part of their end-to-end travel experience.

Retailer means an enterprise that sells Products and Services directly to customers or through agreed agents. These Products and Services may be obtained from the Supplier and sold to the Customer, either individually or as part of a bundle, at a price determined by the Retailer.

Supplier means an enterprise that provides/contributes Products and Services in exchange for settlement values to a Retailer and is responsible for the delivery of those Products and Services.

Product Catalogue means an electronic record of the Products and Services that the Supplier has chosen to make available for sale by the Retailer, including information about where these product and services are available (such as location, market, schedules) and any specified general conditions of these.