The new interline framework comprises a new standard interline agreement, the Standard Retailer and Supplier Interline Agreement (SRSIA) and functional standards that support the implementation and adoption of these new concepts and processes.
This framework entails Retailer-Supplier interactions relying on the usage of the Offers and Orders concepts and capabilities.
A new key component part of this framework is the Product Catalogue. The aim of the Product Catalogue is to support the exchanges between the Retailer and Supplier(s) on the Products and Services that Supplier has chosen to make available for sale by the Retailer, once the commercial agreement is in place. Consequently, the shopping interactions between the Retailer and Supplier(s) will be simplified and much more targeted and more refined.
The shopping requests are received by the Retailer, and it is the Retailer who is responsible for responding with suitable Offers. Where the Retailer cannot fully meet the shopping request (unable to respond with a complete Offer), or it wishes to expand the range of products included in the final combined Offer, it may choose to query one or more Supplier(s) using the dedicated interline Retailer- Supplier set of messages.
The Retailer is responsible of computing and presenting the Offer(s) to the customer and is holding the main Order record including all the Products and services that have been selected and ordered by the Customer.
Any other airline or transport operator participating in the itinerary is known as a Supplier. It is the Retailer responsibility to initiate the communication with each Supplier.
The interline Retailer- Supplier messages also support a new key concept – “Settlement Value”. This aims to streamline the interline settlement process, by allowing the Supplier to explicitly state a “settlement value” at time of shopping, corresponding to the amount it wishes to receive for any services it provides (including relevant taxes, fees and charges).
The settlement values are not a Customer facing price and it should be only visible between the Retailer and the Supplier, on a bilateral basis.
The concept of Settlement Value not only aims to simplify the settlement process, but will also provide both the Retailer and Supplier with much greater visibility of the value of the service they are providing.